KEPLRC TURN-OVER CEREMONY

May 20, 2021 marks the very significant event of Kundo E. Pahm Learning Resource Center (KEPLRC), University of Southern Mindanao Kabacan, Cotabato in which the Turn-Over Ceremony of the new leadership and responsibilities unveiled. Dr. Anita C. Sornito former KEPLRC Director hand the symbolic Key of Responsibility to the newly appointed Director of Libraries Prof. Susan S. Martinez.

The historical and momentous undertaking was attended by the dignitaries from the administration headed by the University President Dr. Francisco Gil N. Garcia, Administrative Council Members, Faculty and Staff, students, retirees, guest and visitors.

Dr. Anita C. Sornito, former Director of Kundo E. Pahm Learning Resource Center (KEPLRC) and a frontrunner of the enormous improvement of the library expressed her appreciation to the administration, library staff and stakeholders for their unwavering support all throughout her leadership. Prof. Susan S. Martinez the current Director of Libraries in her acceptance speech, vows to continue what have been started and wholeheartedly conveyed her word of thanks to Dr. Sornito for laying down the groundwork for development.

One of the highlights of the ceremony was the inspirational message of the University President Dr. Francisco Gil N. Garcia. He recognized and lauded the contribution of the Dr. Anita C. Sornito for the significant development of the library. On the other hand, he challenged the new leadership to work hard for the fulfillment of the four fold functions of the university in terms of instruction, research, extension and resource generation. The challenged was cordially accepted by the new leadership with hope and enthusiasm for an excellent library services. Sumptuous lunch was served after the program. The ceremony was conducted with adherence to the standard health protocols set by the proper authorities. APARROGANTE.

Library Satisfaction Survey

For the period of JANUARY-APRIL 2021

Measuring user satisfaction is an important tool in the library, bearing in mind the number of different user groups and the different perspectives of each, it is clearly important to balance demands and to be aware of where problems are occurring. Having up-to date knowledge of whether users are satisfied with the services being delivered is essential. In this context, the student’s feedback survey was conducted to the library users of KUNDO E. PAHM LEARNING RESOURCE CENTER (KEPLRC) University of Southern Mindanao (USM) Kabacan, Cotabato.

 RESPONDENTS OF THE SURVEY

For the respondents of the study, table shows one hundred ninety two (192) students who served as the respondents of the Student’s Survey Questionnaire. They represented the various Colleges of the University of Southern Mindanao (USM) Kabacan, Cotabato. This includes the College of Education (CED) with forty eight respondents (48) College of Business Development Economics and Management (CBDEM) thirty (30) College of Engineering and Information Technology (CEIT) with twenty nine (29) College of Human Ecology and Food Sciences (CHEFS) twenty five (25) respondents, College of Arts and Social Sciences (CASS) ten (16) respondents, College of Science and Mathematics (CSM) eleven (11) College of Health Sciences (CHS) nine (9), College of Industrial Technology (CIT) five (5), College of Agriculture (CA) four (4), University Laboratory School (ULS) three (3), Institute Middle East Studies (IMEAS) three (3) , and Institute of Sports Physical Education and Recreation (ISPEAR) two (2).

PART I. How did you find our staff?

 

  1. Pleasing personal appearance

In terms of the personal appearance of the library staffs working in the KUNDO E. PAHM LEARNING RESOURCE CENTER (KEPLRC) thirty (30) of the respondents were Very Highly Satisfied while one hundred forty (140) were Highly Satisfied. Moreover, twenty (20) of the respondents were Moderately Satisfied. On the other hand, only three (2) of the respondents were Less Satisfied with the personal appearance of the library personnel. The weighted mean of the pleasing personal appearance of the staff is 4.02 interpreted as Highly Satisfied.

  1. Courteous in dealing with customers

 For the manner on how the library staff deals with their clienteles fifty eight (58) of the respondents of which interpreted as Very Highly Satisfied agreed that the staff were courteous in dealing with them. Ninety six (96) responded that they were Highly Satisfied however; thirty four (34) of the respondents were moderately Satisfied While only three (3) were Less Satisfied. The weighted mean is 4.45 with a description of Highly Satisfied

  1. Friendly and accommodating

On the behavior of the library staff towards their client, fifty (50) of the respondents under survey supposed that the library staff were friendly and accommodating interpreted as Very Highly Satisfied, followed by one hundred  (100) of the respondents with a description of Highly Satisfied. Moreover, forty (40) of the respondents were Moderately Satisfied. The lowest percentages among all items were two (2) interpreted as less satisfied as to the behavior of the library staff. The weighted mean for this item is 4.03 with verbal interpretation as Highly Satisfied.

  1. Provides prompt service

To determine how fast the library extended their services sixty four (64) of the respondents perceived that the library provides prompt services to its clientele with verbal interpretation as Very Highly Satisfied this was being followed with one hundred six (106) of the respondents which stated that they were Highly Satisfied. Furthermore, twenty one (21) of the respondents stated that they were Moderately Satisfied of the services of the library staff and only one (1) respondent were Less Satisfied of the promptness of the services of the library staff. The weighted mean is 4.20 interpreted as Highly Satisfied.

  1. Properly trained and skillful

To determine the performance of the library staff in terms of skills, fifty two (52) of the respondents believed that the library staffs of the KEPLRC were highly trained and skillful to perform their respective jobs and responsibilities which interpreted as Very Highly Satisfied. This was being followed with one hundred eleven (111) with qualitative interpretation as Highly Satisfied. On the other hand, twenty eight (28) of the respondents were moderately satisfied on that aspect. On the other hand, one (1) of the respondents answered that that the library staff  of the KEPLRC were not properly trained and skillful to do their respective jobs. The weighted mean for this item is 4.1  Highly Satisfied.

Sub Mean= 4.16 Highly Satisfied

 

Part II How do you rate the facilities of our department/ office?

  1. Clean and sanitary

As to the cleanliness and sanitation of the library seventy (70) of the respondents believed that the library maintains sanitation and cleanliness in the various areas in the library with a description of Very Highly Satisfied. One hundred ten (110) were Highly Satisfied. Furthermore, eleven (11) of the respondents were Moderately Satisfied and only one (1) were less satisfied. The weighted mean is 4.28 Highly Satisfied.

  1. Comfortable and well-ventilated

With regards to the question on how conducive is the library as a place to conduct study and research fifty one (51) of the respondents believed that the library is a very comfortable place and properly ventilated with a qualitative description of Very Highly Satisfied On the other hand, one hundred fourteen (114) were Highly satisfied while, twenty six (26) were Moderately Satisfied. Moreover, one (1) of the respondents were Less Satisfied. The weighted mean is 4.11 Highly Satisfied.

  1. Equipment/ devices are adequate and functioning

In terms of the equipment and devices of the library fifty one (51) believed that it was adequate and all were functioning for the utilization of the library clientele with a description of Very Highly Satisfied Furthermore, ninety six (96) of the respondents with a description of Highly Satisfied. Meanwhile, fifty six (56) of the respondents stated that they were Moderately Satisfied, while one (1) responded that they were less satisfied. The weighted mean for this item is 4.1 Highly Satisfied.

             Sub Mean=  3.1 Highly Satisfied

Part III. Please rate the competence and efficiency of our services

  1. Guidelines in availing of our services are clear

As to the guidelines in availing the different services of the library forty five (45) of the respondents believed that it was clear and understandable, with a description of Very Highly Satisfied. This was being followed with Highly Satisfied with one hundred twenty seven (127) of the respondents affirmed the idea. Moreover, eighteen (18) of the respondents were Moderately Satisfied while Two (2) of the respondents were less satisfied. The weighted mean is 4.12 interpreted as Highly Satisfied.

  1. Procedures are easy to follow

In terms of the procedural process in the library fifty (50) of the respondents affirmed that procedures in the library were very easy to follow, with a description of Very Highly Satisfied This was being followed with one hundred twenty three (123) interpreted as Highly Satisfied and nineteen (19) were   Moderately Satisfied on the process. The weighted mean is 4.2 Highly Satisfied.

  1. Service is fast

In terms of the service delivery of the library one hundred sixty (160) of the respondents with qualitative interpretation as Very Highly Satisfied believed that the services of the library were fast. This was being followed with seventy five (75) interpreted as Highly Satisfied. On the other hand, thirty five (35) of the respondents were Moderately Satisfied. While, Two (2) were less satisfied. Consequently, only one (1) of the respondents was unsatisfied. The weighted mean for this item is 4.00  interpreted as Highly Satisfied.

               Sub Mean= 3.80  Highly Satisfied

Part IV: Were you probably attended to in the manner that you had expected?

To determine if the library users were attended to and in the manner that they expected from the library staff ninety-five  percent (95%) of the respondents answered in affirmative while five percent (5%) stated otherwise.

                                        

     Grand Mean=3.45 Highly Satisfied

Part V.